FREQUENTLY ASKED QUESTIONS
Listed below are our most frequently asked questions, the main topics are as follows.
- PAYMENT FOR CONFERENCES/SEMINARS
- REGISTRATION ENQUIRIES AND CANCELLATION POLICY
- VENUES AND HOTEL ACCOMMODATION
- TRAVEL ENQUIRIES
- CPD ACCREDITATION
- GENERAL ENQUIRIES
Q) Having made a registration, how do I pay the fee?
A) We accept payment by most major credit cards ~ please note that you will be asked for the expiry date and 3-digit security code (for AMEX a 4-digit security code), by Sterling cheque on a UK bank made payable to Management Forum Ltd or alternatively by bank transfer to:
19 North Street
Sort Code 20 35 35
Account No 2392 1913
IBAN GB28 BARC 2035 3523 9219 13
Q) What are the Payment Terms?
A) Full payment to be received at the time of booking or a Purchase Order number MUST be provided. If registering less than 7 days prior to the meeting, payment must be made by credit card (VISA, Mastercard or AMEX) or bank transfer at the time of booking. If payment has not been received PRIOR TO THE EVENT then credit card details will be requested before entry to the event.
Q) I have registered late for this meeting, what should I do about payment?
A) If it is not possible to give your debit / credit card details to our registration department in advance, please bring your credit card, Sterling cheque, Sterling cash or Travellers' Cheques to the conference or arrange an immediate Bank Transfer. Please inform MF office +44 (0) 1483 730071 or email our Registrations Dept of the arrangements made for late payment.
Q) What is Management Forums VAT number?
A) GB341 2321 09
Q) Do I have to pay VAT?
A) VAT will be charged at the relevant rate applicable at the time.
Q) Can EU businesses attending meetings in the UK, claim a VAT refund?
A) If you buy goods or services for your business in the UK, you may have to pay VAT on them. You may be able to reclaim the VAT you paid in the UK if you're VAT-registered in your own EU country, and bought the goods or services to use in your business. For further information click here
Q) Are there any spaces left on a particular meeting?
A) For information on availability please email Sue Wright on firstname.lastname@example.org or call +44 (0) 1483 730071 . When a meeting is full, we will inform you and your name will be added to a waiting list for a cancellation or subsequent event.
Q) What if I cannot attend - can I send a substitute?
A) Substitutes are accepted at any time at no extra charge. Please fax our registration department (+44 (0)1483 730008) with name and job title - or email email@example.com
Q) How late can I register?
A) Provided that the meeting is not full, it is possible to accept registrations right up to the day before.
Q) When do I receive my joining instructions?
A) An Invoice and Participant's Copy will be sent to you on registration. Please pass the Invoice to your Accounts Department.
The completion of our registration form will be deemed as an acceptance of the terms and conditions as stated on this website.
Q) What is your cancellation policy:-
A) Cancellations must be received in writing via email to Sue Wright on firstname.lastname@example.org a cancellation number will be sent by return, this will constitute THE ONLY acceptable proof of cancellation. Anyone not able to product a cancellation number will be liable for the full registration fee.
- Over 14 days prior to the Seminar: £75 (+ VAT, where applicable)
- 7/14 days prior to the Seminar: 50% of the fee (+ VAT, where applicable)Fewer than 7 days or if no notification is received: Registrant is liable to pay the FULL Seminar fee.
SUBSTITUTIONS ARE ACCEPTED AT ANY TIME AT NO EXTRA CHARGE
Management Forum reserves the right to alter the programme, the speakers, the date or the venue in the event of circumstances beyond its control.
If an event is cancelled Management Forum is not responsible for airfare, hotel or other costs incurred by registered delegates.
Q) How do I book hotel accommodation?
A) Rooms should be booked directly with the hotel, quoting Management Forum and your credit card number
Q) How do I get to the hotel?
Q) I would like details of cheaper hotels in this area.
A) Visit http://www.hotels.com/de549499/hotels-london-united-kingdom/ which will give you a list of all hotels within a postcode area.
Q) Which are the airports for Central London?
A) London Heathrow - Allow about one hour by taxi or by tube. The Heathrow Express service to Paddington (which runs every 15 minutes) takes 15 minutes, then taxi or tube to venue. Alternatively you can take the airport shuttle service Dot2Dot
A) London Gatwick - Approximately one hour. The Gatwick Express leaves every 15 minutes and takes 30 minutes to London Victoria. You can then catch a taxi or tube to venue.
A) London City Airport (small airport) - shuttlebus to London City Docklands Light Railway (which is less than 50 meters from the airport terminal). Trains leave every 15 minutes and it takes approximately 18 minutes to Canary Wharf to connect with the Jubilee Line to Westminster or Waterloo.
Q) What is CPD Accreditation and how can I use the points?
A) The CPD Accreditation we offer is administered by The CPD certification service. Each of our events are assessed and accredited with 5.5 hours or points for CPD by this service. You can add the event attendance certificate, course material and brochure to your CPD folder for submission to whatever body you need accreditation from at the end of each year. Most bodies require reaccreditation yearly.
Q) Where can I get a list of all the meetings Management Forum are arranging?
A) On our website under Event Calendar. You will see that the meetings are categorised and where a topic applies to more than one area these are cross-referenced. The website is updated daily.
Q) How can I obtain a Certificate of Attendance?
A) We provide personalised Certificates of Attendance at all of our meetings and these are handed out at the end of the day. If you cannot stay until the close of the meeting, please inform the Management Forum staff at the beginning of the day.
Q) How can I obtain CPD Points?
A) Most of our meetings are CPD Accredited. To obtain your CPD points, keep the CPD Certificate plus the Certificate of Attendance in your personal CPD record. These can be sent directly to them at the end of the year.
Q) Why can I not have course material in advance?
A) To enable delegates to receive the latest possible information, we often do not complete our documentation until the day before the meeting.
Q) Can I buy the course material?
A) Please email Val Hughes or telephone +44 (0)1483 730071
Q) We would like to hold this course In-House?
A) Please email Sarah Spanswick
Q) What if I cannot find a meeting that is exactly what I am looking for?
A) Please email our Information Dept. with details of the topic(s) you require and this request will be passed to the appropriate Management Forum Conference Director who will call you to discuss the possibility of our designing a meeting for you.
If you have any other questions or would like to suggest topics for future events please email us
GENERAL REGISTRATION ENQUIRIES
Q) What are the start and finish times?
A) These are shown on the brochure, confirmation letter and invoice, but they are normally 0930 - 1700. Two or three day meetings often finish at 16.30 on the final day.
Q) Why do we not start/finish earlier?
A) Feedback from our delegates indicates that 0930-1700 are the times most beneficial to the largest number of attendees. Some delegates have to add two or three hours travelling time on to the conference day and 0900 would be too early for them. We like to provide a full day for our delegates and generally consider 1630 too early to finish for a one-day meeting.