DEALING WITH
DIFFICULT PEOPLE

Conference Date: 27 Feb 2012
Conference Ref: A2-4412
Fee: £520 + VAT
Venue: Harrington Hall Hotel, London

BENEFITS OF ATTENDING:-

• Discover why people are difficult
• Recognise classic profiles of difficult people
• How to pre-empt challenging situations and avoid escalation
• Enhance your own attributes & develop your coping strategies
• Improve your questioning and listening skills
• Damage limitation – How to lessen your own stress

This seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.

WHO SHOULD ATTEND

Difficult people can unfortunately be found in any work situation, in any profession and at every level within an
organisation. Difficult people can be our colleagues, those we work for and those who work for us. This seminar is therefore not aimed at any particular group, but is open to all who are experiencing problems coping with people they have to work with and who want to learn how to cope positively with those people for their own good and that of their companies.

Trainer
Geoff Marsh – A graduate of the University of Loughborough