CUSTOMER SERVICE -
Increase customer
loyalty and retention

Course Ref: X00-0004
Fee: £60 + VAT

There are obvious benefits to providing good customer service, not least an enhanced reputation and repeat business. However maintaining service excellence will also increase productivity, improve job satisfaction, minimise stress amongst staff and the need for rework, and will create a better atmosphere for both employees and customers.

Benefits of this course:

• Understand what customer service is and how the organisation, staff and customers benefit from providing high levels of customer service
• Gain customer confidence, develop rapport and maintain relationships, therefore encouraging customer trust and loyalty
• Communicate decisions and suggestions clearly and appropriately in a variety of mediums, e.g. face-to-face, by phone or by email
• Use customer satisfaction surveys to develop and improve on the standards of service and therefore enhance the perceived value of the service provided
• Deliver difficult messages, say "no" and remain positive so that they can handle difficult situations effectively

Duration - 3 hours

PLEASE NOTE THERE IS SIX MONTHS ACCESS TO THIS COURSE FROM DATE OF PURCHASE.

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