How to pre-empt challenging situations and avoid escalation
Enhance your own attributes & develop your coping strategies
Improve your questioning and listening skills
Damage limitation – How to lessen your own stress
This seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.
WHO SHOULD ATTEND
Difficult people can unfortunately be found in any work situation, in any profession and at every level within an organisation. Difficult people can be our colleagues, those we work for and those who work for us. This seminar is therefore not aimed at any particular group, but is open to all who are experiencing problems coping with people they have to work with and who want to learn how to cope positively with those people for their own good and that of their companies.
Trainer Geoff Marsh – A graduate of the University of Loughborough